UPDATED 23rd March 2020
The safety of our customers and staff is our main priority, therefore, with the exception of our farm shop and butchers which shall remain open all departments will be closed
UPDATED 20th March 2020 – Please read below as this information may have changed.
Dear Valued Customer,
First of all, we wish everyone the best in their health with the spread of COVID-19, this epidemic has been completely unforeseen and is something we are all having to adapt to in the best way possible based upon what we learn each and every day.
At Polhill our number one priority is to keep our staff and customers safe during these times, therefore, we are implementing various conditions based on recommendations from the Government, ACAS and our own practices. These are as follows:
Extremely frequent cleaning of all surfaces including tables, till points, doors and washrooms with alcohol-based wipes or anti-bacterial cleaners. All the products that we are using for cleaning have been thoroughly researched to ensure they are capable of killing the COVID-19 virus.
All staff and customers are asked to frequently wash their hands with the soap provided in the washrooms for at least 20 seconds. This is best done after any interaction with a new person or place, alternatively, use alcohol-based hand gel that contains 62g/100g of alcohol (this information can usually be found on the reverse of the bottle).
Closure of Novell’s Bistro: As of Wednesday 17th March 2020, the Bistro will be closed until further notice. The reason being is that our main entrance is a particular high footfall area, therefore by removing one stimulus of footfall in the area it is hoped social separation will be made easier for all.
Closure of Novell’s main restaurant: As of Saturday 21st March 2020, in the interest of customer and staff safety we have taken the decision to close the main restaurant until further notice.
If any of you are reading this and would like something specific from Polhill but do not wish to venture out simply email, firstname.lastname@example.org and we will do our absolute best to get the product to you with limited human contact. We will be offering a free delivery service to anyone within the following postcodes: DA1-5, DA14, BR1-8, TN8, TN9, TN10, TN11, TN13, TN14, TN15, TN16*
Currently these are the four main processes in place to help make Polhill a safer place to visit, this being said, there is still a risk to us all at the moment so please take great care when out and about, not just for yourself, but others that may be at a higher risk.
*Applicable for spends over £20, else a £4.95 delivery charge will apply.
At Novell’s restaurant, we are now offering exquisite homemade afternoon teas. We offer traditional finger sandwiches, homemade cakes, homemade scones with clotted cream and jam. plus unlimited coffee or tea.
Please call to book: 01959 534965
£14.95 per person
Afternoon Teas must be booked in advance*