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Polhill Garden Centre Ltd is committed to protecting the privacy and security of your personal information. The way in which we as a company obtain, store and move your information is changing. It is vital to us that your information is kept safe at all times and that no third parties can access your information without your grace. The following information outlines what information we will keep about you, how that information will be stored and why we need this information.
*Personal information refers to anything that would allow a third party to identify you, it does not involve data where the identity of the holder has been removed (anonymous data).
We collect personal information through; sales order forms, contact us form submissions, telephone calls, transactions, mobile apps (to view our app privacy policy please click here) and CCTV cameras. Occasionally information will be presented from third party organisations such as banks in order to process a purchase or refund.
Any information we collect is done so with the intention to improve the relations you have with us. The aim is to ensure a business, consumer relationship is built and maintained by using your personal information making your life easier when shopping with us and giving you the best deals possible. We will use your personal information to:
Your personal information will only be used for the purposes that are listed above. If there is any likelihood we are to use your information for other purposes then you will be contacted to give permission. Please be aware that your information may be processed without your permission, in compliance with the above rules, where this is required or permitted by the law.
The security of your data is paramount to us; therefore, every step will be taken to ensure the safety of your information. All data collected will be stored in locked locations and encrypted where possible. When or if you would like your information deleted from our records we will comply with your request and ensure all data is erased from our systems in both electronic and hard copies within one month.
This website uses cookies to collect information. Cookies are small data files which are downloaded onto your computer or device as you browse this website. They are used to ‘remember’ when your computer or device accesses this website. Cookies are essential for the effective operation of our website and to enable you to shop with us online.
To find out more about cookies, visit: www.allaboutcookies.org
We use Google Analytics, a web analytics service provided by Google Inc. These cookies are used to collect statistical information about the number of visitors who use and explore our site – we use this information to help us make improvements to our site.
The cookies collect information in an anonymous form, including the number of visitors to our site, where visitors have come to our site from and the pages they visit.
For more information, visit: www.google.com/analytics/learn/privacy.html
To stop Google Analytics from tracking information, you can opt out by visiting: http://tools.google.com/dlpage/gaoptout
If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on
the browser you use – we have provided further details below on how to disable cookies for the most popular browsers:
For Microsoft Internet Explorer:
1. Choose the menu “Tools” then “Internet Options”
2. Click on the “Privacy” tab
3. Select the appropriate setting
For Mozilla Firefox:
1. Choose the menu “Tools” then “Options”
2. Click on the “Privacy” icon
3. Select the appropriate setting
For Opera:
1. Choose the menu “Settings” then “Preferences”
2. Click “Advanced” then “Cookies”
3. Select the appropriate setting
For Safari:
1. Choose the menu “Edit” then “Preferences”
2. Click on the “Security” icon
3. Select the appropriate setting
This depends on which cookies you disable, but in general our site may not operate properly if cookies are switched off. If you only disable 3rd party cookies you will not be prevented from making purchases on this site. If you disable all cookies you will be unable to complete a purchase on this site.
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit so we can understand how you use our site and serve you content based on preferences you have specified.
If you do not wish to accept cookies from us, you should instruct your browser to refuse cookies from our website, understanding that we may be unable to provide you with some of your desired services without them. This policy covers only the use of cookies between your computer and our website; it does not cover the use of cookies by any third-party services we use on our site.
The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
We may use third-party services for our website and marketing activity. These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with these services without your explicit consent. We do not give these services permission to disclose or use any of our data for any other purpose.
We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.
We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.