Here at Polhill Garden Centre Ltd we are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the email address below.

GENERAL

By accessing the content and/or placing an order of the websites of www.polhill.co.uk you agree to be bound by the terms and conditions and privacy policy set out below.

Polhill Garden Centre reserves the right to:

1. modify or withdraw, temporarily or permanently, the whole or part of, these Websites with or without notice. Polhill Garden Centre shall not be liable for any modification to or withdrawal of the Website.
2. change the terms and conditions without notice. The use of these Websites following such change shall be deemed to be acceptance of such change. We therefore advise users to regularly check the Terms and Conditions to determine if they are acceptable.

If you do not agree or object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Websites.

PRODUCT DESCRIPTIONS

Each product is sold subject to its product description which sets out specific details relating to that product. This includes, without limitation, product dimensions, colours, delivery conditions and additional guarantees.

We take all reasonable care to ensure that all details, descriptions and prices on this website are accurate. However, errors can occur. If an error is discovered for any product you have ordered, we will inform you and ask you whether you wish to continue with your order or cancel it.

PRIVACY AND DATA PROTECTION

We will treat all your Personal Information as confidential. We reserve the right to use this information as set out below.

We will keep all Personal information on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.

Information provided by you online will be processed by Polhill Garden Limited and used to:

1. Provide you with the ordered products, for billing and accounts purposes, and to keep records of the transaction.
2. Authorise payment.
3. To keep you informed about Polhill Garden Centre products, promotions, Events and services.
4. For statistical or survey purposes to improve the Website, website content, advertisements and its services to you.
5. If you consent, Polhill Garden Centre may send you, brochures, leaflets and catalogues displaying our products and services.

Without your written consent we will not release Personal Information for marketing purposes to anyone outside Polhill Garden Centre Limited.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information, we are required to do so.

Cookie (Unique Identifier) Usage Policy

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses and to store your details. They are also used after you have logged on as part of that process.

You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

If you wish to update or delete your personal information or if you prefer that we do not send / email you to tell you of promotional offers. Please login to your account and amend your account according, or contact us at sales@polhill.co.uk, or telephone asking for the Online Department.

MAKING A PURCHASE (STAGES OF THE ORDERING PROCESS)

Making a purchase could not be easier.

Just browse our store, and add any items that you wish to buy into the basket.

After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details to create your account.

Once completed you will directed to the checkout to confirm your order.

You will be requested to confirm your order allowing you to identify and correct any input errors. You can still change your mind at any of the above stages. Payment is only made when you click to Complete your purchase / Make Payment.

After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send you the same details to in an acknowledgement e-mail (This is not an order confirmation or order acceptance)

We will then send an order confirmation email when we start to process your order. (This is not acceptance of your order.)

Acceptance of your order and the completion of a legally binding contract between us will take place when we send you an Order Acceptance e-mail, which will confirm your order and contain details of how we will deliver your products to you. This is unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the cancellation procedure.

PAYMENT

Payment details are given at the Order Payment Stage, which can be accessed through your Internet Shopping Barrow.

We use Paypal as a secure payment service provider. Paypal will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Paypal accepts all major credit and debit cards. Payment is made at the Internet check out, which can be accessed through your Internet Shopping Barrow.

Payment Security

The Paypal area of our site is secure. It guarantees a safe and secure shopping environment. All sensitive information such as credit card details, names and addresses are encrypted. This means that information passed between your computer and our web site cannot be read even in the event it is intercepted by someone else.

At present we only accept payment via the internet or instore only.

All Prices and charges on this site are in UK pounds (£). They include VAT payable, but exclude delivery charges (for details see ‘Delivery’).

The full purchase price will be charged to your card upon placement of your order.

Please note that products, prices and offers in our stores may differ from those featured on this site.

SUBSTITUTE PRODUCTS

In the event of a product being unavailable (for any reason), you will contacted to discuss potential substitute goods. If the substitutes goods are not suitable then a refund will be given. If you agree to the substitute goods, once received if they are deemed unsuitable they will be refunded along with the cost of delivery.

RETURNS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Cancellations

If you have had your purchases delivered, you are entitled to cancel your purchases at any time either before or up to 8 days after the day of delivery.

To cancel a purchase, please:

1. return the product to one of our stores (please bring your receipt with you and the card you paid with, so that it can be credited);
2. emailing us at sales@polhill.co.uk ;
3. phone us on 01959 534212 – please ask for the Online Department;
4. write to us at Online Department, Polhill Garden Centre, London Road, Badgers Mount, Sevenoaks, Kent, TN14 7BD.

Your product must be complete, unused and in ‘as new’ condition (i.e. in a resalable condition). It should be returned with the original box, packaging and accessories.

You will receive a full refund, the cancellation is free of charge provided you return the product to a store, arrange for it to be collected from our specified delivery company. If you choose another method of return other than specified by us, you must bear the costs.

We cannot cancel your purchase when:

1. you return your product to a store without proof of purchase;
2. the goods were a made to your specification.
3. perishable goods (for example cut flowers)
4. CD, DVD or other recording media, software if their seal is broken.

When you place an order for flowers, should you realise you have made a mistake or change your mind, we are able to amend or cancel your order up to 12 noon on the day before the scheduled delivery date you requested. We regret we are unable to accept amendments or cancellations after this period.

Return of Faulty Goods

If there is a fault with your product within 12 months of delivery, we will normally offer a prompt repair, exchange or refund with proof of purchase.

To return faulty goods, please:

1. return the product to one of our stores (Please bring your receipt with you and the credit/debit card you paid with, so that it can be credited, Opening hours: 9am to 5.30pm Monday to Saturday & 10.30am to 4.30pm on Sunday)
2. emailing us at info@polhill.co.uk ;
3. phone us on 01959 534212 – please ask for the Online Department.
4. write to us at Online Department, Polhill Garden Centre, London Road, Badgers Mount, Sevenoaks, Kent, TN14 7BD.

The return of faulty goods does not cover faults caused by accident, neglect, misuse or normal wear & tear and perishable items (e.g. Flowers etc).

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS

LIMITATION OF LIABILITY

Polhill Garden Centre will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, goodwill, reputation or data in relation to your use of the Website.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence of Polhill Garden Centre or that of its agents or employees.

SEVERANCE

If any part of this agreement shall be deemed unlawful, void or for any reason unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

APPLICABLE LAW

This agreement will be governed by the laws of England. The Website may be used only for lawful purposes and in a lawful manner. When using these websites you agree to comply with all applicable laws, statutes and regulations