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Polhill Garden Centre Ltd
London Road
Badgers Mount
Sevenoaks
Kent TN14 7AD
United Kingdom
Phone: +(44) (0)1959 534212
Fax: +(44) (0)1959 532777
Email: info@polhill.co.uk
VAT Registration Number 209 956727
By accessing the content and/or placing an order of the websites of www.polhill.co.uk you agree to be bound by the terms and conditions and privacy policy set out below.
Polhill Garden Centre reserves the right to:
If you do not agree or object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Websites.
Each product is sold subject to its product description which sets out specific details relating to that product. This includes, without limitation, product dimensions, colours, delivery conditions and additional guarantees.
We take all reasonable care to ensure that all details, descriptions and prices on this website are accurate. However, errors can occur. If an error is discovered for any product you have ordered, we will inform you and ask you whether you wish to continue with your order or cancel it.
We will treat all your Personal Information as confidential. We reserve the right to use this information as set out below.
We will keep all Personal information on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.
Information provided by you online will be processed by Polhill Garden Limited and used to:
Without your written consent we will not release Personal Information for marketing purposes to anyone outside Polhill Garden Centre Limited.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information, we are required to do so.
Cookie (Unique Identifier) Usage Policy
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses and to store your details. They are also used after you have logged on as part of that process.
You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
If you wish to update or delete your personal information or if you prefer that we do not send / email you to tell you of promotional offers. Please login to your account and amend your account according, or contact us at sales@polhill.co.uk, or telephone asking for the Online Department.
Making a purchase could not be easier.
Just browse our store, and add any items that you wish to buy into the basket.
After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details to create your account.
Once completed you will directed to the checkout to confirm your order.
You will be requested to confirm your order allowing you to identify and correct any input errors. You can still change your mind at any of the above stages. Payment is only made when you click to Complete your purchase / Make Payment.
After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send you the same details to in an acknowledgement e-mail (This is not an order confirmation or order acceptance)
We will then send an order confirmation email when we start to process your order. (This is not acceptance of your order.)
Acceptance of your order and the completion of a legally binding contract between us will take place when we send you an Order Acceptance e-mail, which will confirm your order and contain details of how we will deliver your products to you. This is unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the cancellation procedure.
Payment details are given at the Order Payment Stage, which can be accessed through your Internet Shopping Barrow.
We use Paypal as a secure payment service provider. Paypal will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
Paypal accepts all major credit and debit cards. Payment is made at the Internet check out, which can be accessed through your Internet Shopping Barrow.
Payment Security
The Paypal area of our site is secure. It guarantees a safe and secure shopping environment. All sensitive information such as credit card details, names and addresses are encrypted. This means that information passed between your computer and our web site cannot be read even in the event it is intercepted by someone else.
At present we only accept payment via the internet or instore only.
All Prices and charges on this site are in UK pounds (£). They include VAT payable, but exclude delivery charges (for details see ‘Delivery’).
The full purchase price will be charged to your card upon placement of your order.
Please note that products, prices and offers in our stores may differ from those featured on this site.
In the event of a product being unavailable (for any reason), you will contacted to discuss potential substitute goods. If the substitutes goods are not suitable then a refund will be given. If you agree to the substitute goods, once received if they are deemed unsuitable they will be refunded along with the cost of delivery.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Cancellations
If you have had your purchases delivered, you are entitled to cancel your purchases at any time either before or up to 8 days after the day of delivery.
To cancel a purchase, please:
Your product must be complete, unused and in ‘as new’ condition (i.e. in a resalable condition). It should be returned with the original box, packaging and accessories.
You will receive a full refund, the cancellation is free of charge provided you return the product to a store. If you choose another method of return other than specified, you may bear the costs.
We cannot cancel your purchase when:
When you place an order for flowers, should you realise you have made a mistake or change your mind, we are able to amend or cancel your order up to 12 noon on the day before the scheduled delivery date you requested. We regret we are unable to accept amendments or cancellations after this period.
Return of Faulty Goods
If there is a fault with your product within 12 months of delivery, we will normally offer a prompt repair, exchange or refund with proof of purchase.
To return faulty goods, please:
The return of faulty goods does not cover faults caused by accident, neglect, misuse or normal wear & tear and perishable items (e.g. Flowers etc).
Polhill Garden Centre will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, goodwill, reputation or data in relation to your use of the Website.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence of Polhill Garden Centre or that of its agents or employees.
If any part of this agreement shall be deemed unlawful, void or for any reason unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
This agreement will be governed by the laws of England. The Website may be used only for lawful purposes and in a lawful manner. When using these websites you agree to comply with all applicable laws, statutes and regulations
By booking or participating in a class at Polhill BBQ School, you agree to the following terms and conditions. These apply to all sessions held at Polhill Garden Centre or affiliated locations.
All bookings must be made through our official website or authorised sales platforms. Payment is required in full at the time of booking to secure your place. We reserve the right to refuse bookings at our discretion.
If you wish to cancel your place, you must notify us in writing at least 7 days before your scheduled class to receive a full refund. Cancellations made within 7 days are non-refundable. You may request to transfer your booking to another available date, provided we receive at least 72 hours’ notice. This is subject to availability. Non-attendance without notice will be treated as a cancellation.
Each BBQ School class accommodates up to 12 participants. There are 6 grills or ovens available per class, and participants will be paired up to share equipment. By booking a place, you accept that you may be paired with another guest and will be sharing a cooking station.
BBQ School sessions involve the use of open flames, hot surfaces, sharp tools and food preparation. All participants must follow safety guidance provided by instructors. Suitable clothing, including closed-toe footwear, must be worn. Participants under 18 must be accompanied by a responsible adult, unless otherwise specified. You must be physically able to take part in cooking activities; if you have concerns, please let us know before booking.
You are responsible for informing us of any allergies or dietary requirements at the time of booking or no later than 7 days before the class. While we take reasonable care to minimise cross-contamination, our environment is not allergen-free. Participation is at your own risk, and we are not liable for any allergic reactions or food-related issues.
Alcohol may be available to purchase during your class. You must be 18 or over and may be asked to show ID. Soft drinks may be included in your ticket if specified at the time of booking; otherwise, they will be available to purchase on the day.
Please note that on Sundays, due to legal trading regulations, no products may be sold before 10:30 or after 16:30. This includes alcohol, soft drinks, barbecues, accessories, and any other retail items. Purchases can only be made during these hours on Sundays, in line with UK trading laws.
Polhill BBQ School aims to provide a welcoming, respectful and safe environment for all participants and staff. We have a zero-tolerance policy towards abusive, threatening or aggressive behaviour directed at our team or fellow guests. Any participant displaying such behaviour will be asked to leave immediately and no refund will be given.
Disruptive or unsafe conduct, including refusal to follow safety instructions, may also result in removal from the class at the discretion of the instructor. This is to ensure the safety and enjoyment of all attendees.
Participants may take photos or record content during the class, provided it does not disrupt the session or compromise safety. You may share this content for personal use, including on social media, but it must not be used for any form of commercial or monetary gain without written permission from Polhill BBQ School.
All recipes, class formats, and teaching materials are the property of Polhill BBQ School and are for personal use only. You may not replicate, distribute, or reproduce class content commercially.
By attending a class, you accept all risks associated with food preparation, cooking, use of equipment, and food consumption. Polhill BBQ School and Polhill Garden Centre are not responsible for any injury, illness, loss, or damage arising from participation. You release all instructors, staff, and affiliates from any associated claims.
You may choose to receive marketing emails from Polhill Garden Centre when booking or by opting in via a separate form. You can unsubscribe at any time using the link in our emails.
Your personal information is handled in accordance with our Privacy Policy. We do not share your details with third parties without consent unless legally required.