FAQ
About Polhill
FAQ'S
What times are you open?
Monday – Saturday: 09:00 – 17:30
Sunday: 10:30 – 16:30
Bank Holidays: 09:00 – 17:30
Play Zone: Saturday & Sunday 10:00 – 16:00.
*The Play zone is also open during the school holidays at the same times – weather permitting.
Our restaurant and bistro close 30 minutes before listed closing times and opens at 10:00 on Sundays.
Please see individual retail partner pages for store opening times.
When is the Play Zone open?
The Play Zone is open every weekend from 10:00 till 16:00. It is also open during school holidays at the same times – weather permitting.
Are you open on bank holidays?
Yes, our opening times remain as usual on a bank holiday. 09:00 – 17:30
Do you have baby changing facilities?
Yes, we have two locations for baby changing. One located by the restaurant and another in the gift and home ware area.
Do you allow dogs on site?
Unfortunately, for health and hygiene reasons, we are unable to allow dogs into the centre with the exception of guide dogs and hearing dogs. You are, however, more than welcome to use the grass verges around our car parks to walk your dog(s) while you are here.
Do you have free parking?
Parking is absolutely free here at Polhill.
Do you have disabled access and facilities?
Yes, we have two disabled toilets with baby changing facilities. Additionally our entire centre is wheel chair friendly with extra wide walkways to allow for ease of movement.
Do you have wheelchairs?
We have wheelchairs available at both entrances to the store. Each entrance has 5 wheelchairs. Please ask a member of staff for assistance upon arrival – you will need either a driving licence or an imprint of a credit card as insurance while you use the wheelchair. You may also book wheelchairs which is recommended, particularly during the busy gardening season and Christmas.