The majority of all our online orders are carried out by our own team and vans delivering to the local area, while the remaining (those that are a little further afield) are with DX and S&S for courier deliveries.

In most cases we will deliver within 5-10 working days of receiving your order, please note that this does not include weekends. During busy periods, such as the height of the Summer and Christmas, delivery times could extend to 10-15 working days.

When you place an order for a piece of furniture, we will send you an email which will give you a date for your delivery slot. If the date is not suitable you can email us back and we will do our best to change the day of delivery. Our team of drivers will then you give you a call on the day when they are on route to you. Unfortunately, we are unable to give you a time of delivery, ahead of the day.

For all other deliveries if you have not received your order after 5 working days and we have not been in touch then please contact us and we will do our best to resolve the issue. For any further queries please email: webdespatch@polhillcentre.co.uk or call 01959 534212

COURIER SERVICE

If you order something that we are able to courier then deliveries to will be free of charge when £50 is spent. Any order under £50 will be subject to a £6.95 delivery charge.

For bigger items, including furniture will require an additional charge, which of course will be dependent on volume, weight, location and fuel rate at the time. Please email us on webdespatch@polhillcentre.co.uk on what items you would like to order and your location, we will then put a quote together for you.

Please note that all delivery charges will be calculated once you proceed to the payment screen. Sometimes a delivery charge figure of £20 will show in your basket. This is simply our system giving a worst-case scenario to you as it does not yet understand your postcode. Once the system understands your postcode an accurate delivery charge will be highlighted.