Santa’s Grotto Experience 2021

Tickets will be available to buy on our website, or at our tills in store. We are unable to take bookings over the phone. Tickets are non-refundable and non-transferable.

You can book up to 6 children per session, and for every child ticket you can book two adult tickets. Bookings will be group sessions with a maximum of six children in the Grotto at one time.

Yes, they will count as a normal child ticket. Babies and newborns will also receive an age appropriate gift.

All tickets will be emailed to you, which you will need to print off and bring on the day OR you can show your ticket via your smart phone/device.

Throughout the pandemic our priority at Polhill has always been ensuring the safety of our customers and staff. We have significantly reduced the numbers this year from our normal Grotto setup to make sure everyone has the best experience in the Grotto, but also feels safe as well.

Our team will be sanitising all areas frequently and hand sanitiser will be available for everyone to use before and after entering the Grotto.

Following the latest Government guidelines, as our Grotto is part of the retail shop all adults will be required to wear a mask inside the Grotto, as well as children over the age of 12.

Please be aware, if Government guidance changes while we are running the Grotto, we will have to adapt to ensure we are following the correct restrictions.

Each child that visits Santa will receive a special Christmas present that will be age appropriate. Unfortunately, this is non-transferable and cannot be exchanged for an alternative.

No, this will be an additional cost and they will be available to purchase when you leave the Grotto.