Santa’s Grotto Experience 2021
The lights will be twinkling, the presents are being wrapped and with the smell of hot chocolate in the air it will be one to remember.
As ever, our dedicated team are hard at work transforming Santa’s Grotto ready for his arrival and we’re sure this year it’s going to be extra special.
Please read the information below to understand the booking process.
One child ticket - £12.50
You can book up to two adults per child ticket, adult tickets cost £2 and includes a voucher for a hot drink that can be redeemed at our Crepe Hut.
Each child will enjoy an experience with Santa, receive a special Christmas present and have the opportunity for a photo with Santa too – the perfect memento from the day!
Bookings will be group sessions with a maximum of six children accompanied in the Grotto at one time, so this is the perfect opportunity to share this magical experience with your loved ones.
Grotto Experience Q&A
When do tickets go on sale?
Tickets will be on sale at 10am on Friday 10th September
Where can I purchase my tickets?
Tickets will be available to buy on our website, or at our tills in store. We are unable to take bookings over the phone. Tickets are non-refundable and non-transferable.
How many people can come to see Santa?
You can book up to 6 children per session, and for every child ticket you can book two adult tickets. Bookings will be group sessions with a maximum of six children in the Grotto at one time.
Do babies/newborns count towards the numbers?
Yes, they will count as a normal child ticket. Babies and newborns will also receive an age and gender appropriate gift.
How do I receive my tickets?
All tickets will be emailed to you, which you will need to print off and bring on the day OR you can show your ticket via your smart phone/device.
What Covid restrictions and protocols are in place?
Throughout the pandemic our priority at Polhill has always been ensuring the safety of our customers and staff. We have significantly reduced the numbers this year from our normal Grotto setup to make sure everyone has the best experience in the Grotto, but also feels safe as well.
Our team will be sanitising all areas frequently and hand sanitiser will be available for everyone to use before and after entering the Grotto.
Please be aware, if Government guidance changes while we are running the Grotto, we will have to adapt to ensure we are following the correct restrictions.
What’s included in the present?
Each child that visits Santa will receive a special Christmas present that will be age and gender appropriate. Unfortunately, this is non-transferable and cannot be exchanged for an alternative.
Is the photo included in the ticket price?
No, this will be an additional cost and they will be available to purchase when you leave the Grotto.
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