At Polhill Garden Centre, we are committed to providing our customers with high-quality plants that thrive in your garden. We are proud to be a member of the Garden Association Plant Guarantee Scheme, which reflects our dedication to offering excellent plants and customer service.

We understand that, despite the best care, plants can sometimes struggle to adapt to new environments or face unforeseen challenges. That’s why we offer our Hardy Plant Guarantee, designed to give you peace of mind when purchasing from us.

What is Covered?

Our Hardy Plant Guarantee covers any container-grown hardy plant that fails to thrive or dies within two years of purchase. To qualify for this guarantee, the plant must meet the following conditions:

• The plant must have received reasonable care as per standard gardening practices, including appropriate watering, feeding, and positioning.
• The plant must bear the Polhill Garden Centre label.
• The plant must be presented for examination in-store by one of our experts.

How to Claim

If your plant dies within the guarantee period, simply bring the plant, along with proof of purchase, to Polhill Garden Centre. Our knowledgeable team will assess the plant’s condition and determine if it qualifies for a replacement or credit. We will be happy to offer you a replacement plant of the same value, or a credit towards another product of your choice.

Exclusions

Please note that the guarantee only applies to container-grown hardy plants purchased from Polhill Garden Centre. The guarantee does not cover damage caused by adverse weather conditions, pests, disease, or failure to follow care instructions.

Why Choose Polhill Garden Centre?

We’re confident in the quality of the plants we offer, and this guarantee reflects our commitment to your satisfaction. Our knowledgeable staff is always available to provide advice on plant care, ensuring that your garden flourishes with healthy, vibrant plants.

At Polhill Garden Centre, we believe in the value of long-lasting relationships with our customers. With our Hardy Plant Guarantee, you can shop with confidence, knowing that we stand by the quality of our plants and are here to support your gardening journey.