Garden Centre



Please Note: You will receive an automated booking confirmation email immediately following successful payment.
If you order Grotto Tickets, these will be emailed to you within 48 hours.

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The Experience | Ticket Prices | Q&A's | Terms & Conditions
The Experience


Our unique Experience will create magical memories to last a lifetime!
This year, children will enter Santa's Magical Grotto in Groups of up to 15 children per session.
Each child will receive one Present suitable for their age.


Ticket Prices

 
Price
pre-book

Price
pay on day
if available

What you get...
Child / Infant
£10
Guaranteed Place
£10
Limited Availability
Grotto Experience + Present
Adult (max. 2 per Child or Infant)*
FREE (when accompanying
a ticket holder)

Grotto Experience (without present)
*this is to maximise the experience for the children.

Additional Adults?
If you wish to take more than 2 Adults into the Grotto, further Child Tickets must be purchased (1 Child Ticket allows 2 Adults through) - please ensure you purchase enough tickets for everyone who will be joining you as additional tickets may not be available on the day.

Adults are welcome to take cameras into the Grotto.


Questions & Answers


Where is the Grotto?
The Grotto is located at Polhill Garden Centre, London Road, Sevenoaks, Kent TN14 7AD.

Do Adults have to pay?
No - a maximum of two adults can accompany each child through our Magical Grotto Experience FREE OF CHARGE.
If you wish to take more than 2 Adults into the Grotto, further Child Tickets must be purchased (1 Child Ticket allows 2 Adults through) - please ensure you purchase enough tickets for everyone who will be joining you as additional tickets may not be available on the day.


My eTicket has not arrived - what should I do?
You will receive an automated booking confirmation email immediately following successful payment.
If you order Grotto Tickets, these will be emailed to you within 48 hours.



Can I bring a Camera and take photos inside the Grotto?
Yes - you are welcome to bring a camera and take photos.

Are you having Reindeer this year?
Santa's Reindeer will only be at Polhill (Sevenoaks branch) for Christmas Launch Weekend on Saturday 18th November and Sunday November.

What if it snows and I can't travel?
In extreme weather conditions such as heavy snowfall, we will attempt to re-schedule your eTickets to a mutually agreed date and time. If we are unable to reach such an agreement, we will refund your eTicket in full - please allow 2-3 days for refunds to show on your statement.

Can I cancel my booking?
Bookings are NON-REFUNDABLE and only valid for the event and time shown on the eTicket.



Terms & Conditions

Children/Infants must be accompanied by a minimum of one adult at all times.
Tickets are NON-REFUNDABLE and NON-TRANSFERABLE - please bear this in mind when purchasing tickets.
eTickets are valid only at Polhill Sevenoaks - TN14 7AD

Kent

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Registered in Cardiff: 1807258 | VAT No: 209956727 | Terms & Conditions | Cookie Policy