Open 7 days a week : Monday - Saturday 09.00 - 17.30 and Sunday 10.30 - 16.30.*For Play zone and Restaurant please see opening times under the contact tab.

Frequently Asked Questions



Q: What times are you open?

A: Click here to see all our opening times.


Q: When is the Play Zone open?

A: The Play Zone is open every weekend from 10:00 till 16:00. It is also open during school holidays at the same times.


Q: Are you open on bank holidays?

A: Yes, our opening times remain as usual on a bank holiday. 09:00 - 17:30


Q: Do you have baby changing facilities?

A: Yes, we have two locations for baby changing. One located by the restaurant and another in the gift and home ware area.


Q: Do you allow dogs on site?

A: Unfortunately, for health and hygiene reasons, we are unable to allow dogs into the centre with the exception of guide dogs and hearing dogs. You are, however, more than welcome to use the grass verges around our car parks to walk your dog(s) while you are here.


Q: Do you have free parking?

A: Parking is absolutely free here at Polhill.


Q: Do you have wheelchairs?

A: We have wheelchairs available at both entrances to the store. Each entrance has 5 wheelchairs. Please ask a member of staff for assistance upon arrival - they will need either a driving licence or an imprint of a credit card as insurance while you use the wheelchair. You may also book wheelchairs which is recommended, particularly during the busy gardening season and Christmas.